Our Pact for Fair Cooking

Using Our Website

Our website is your gateway to fiery cookware. To keep things smooth, we ask you to use it responsibly, like a chef handling a sharp knife.

• Permitted Use: Browse, shop, and explore our site for personal use only.
• Prohibited Actions: Don’t misuse our site, like attempting unauthorized access or disrupting its functionality.
• Accuracy: Ensure all information you provide (e.g., shipping details) is correct to avoid delays.

We reserve the right to suspend access if these terms are violated, but we’d rather keep the kitchen vibe friendly.

Placing Your Order

Ordering a Curry Cauldron or Saffron Slicer is as easy as whipping up a quick dish. Here’s how we handle your purchase.

• Order Confirmation: You’ll receive an email confirming your order once payment is processed.
• Pricing: All prices are in Indian Rupees (INR) and include taxes unless stated otherwise.
• Cancellations: Cancel within 24 hours of placing your order by contacting us at novacookware@gmail.com.

We strive to ensure every order is a perfect blend of speed and satisfaction.

Payment Terms

Paying for your Nova Cookware is as smooth as a well-stirred sauce. We offer flexible options to suit your needs.

• Methods: Pay via UPI, credit/debit cards, net banking, or cash on delivery.
• Security: All transactions are processed securely through trusted payment gateways.
• Refunds: Refunds for eligible returns are processed within 7–10 business days.

Your payment fuels our ability to deliver top-quality cookware to your doorstep.

Delivery Details

We deliver your cookware with the speed of a sizzling stir-fry. Full details are available on our Delivery & Returns page.

• Timeframes: Standard delivery takes 5–7 days; express delivery takes 2–3 days in major cities.
• Free Shipping: Available on orders above ₹5,000.
• Tracking: Receive a tracking link via email once your order ships.

We’re committed to getting your tools to you fast and intact.

Returns & Exchanges

Not loving your purchase? Our 30-day return policy keeps things hassle-free, like flipping a perfect pancake.

• Eligibility: Items must be unused, in original packaging, and returned within 30 days.
• Process: Contact us to initiate a return; we’ll provide a prepaid label for defective items.
• Exchanges: Swap for a different item if available, subject to stock.

Check our Delivery & Returns page for the full scoop on returning your cookware.

Warranty & Guarantees

Our cookware is built to last, like a trusted recipe passed down through generations. We stand by our quality.

• Coverage: 1-year warranty against manufacturing defects for all products.
• Claims: Contact us with proof of purchase to process warranty claims.
• Exclusions: Damage from misuse or improper care isn’t covered.

We’ll repair or replace defective items to keep your kitchen firing on all cylinders.

Legal Compliance and Regulations

By accessing and using our services, you agree to comply with all applicable laws and regulations, including data protection standards and online safety protocols. Nova Cookware operates in accordance with international compliance requirements to ensure a safe and secure user experience.

User Responsibilities

Users are required to act lawfully and refrain from violating any local, national, or international laws while using our services. Any misuse of our platform that breaches compliance policies may result in account suspension or legal action.

Dispute Resolution and Governing Law

In case of disputes, we adhere to strict legal frameworks and offer fair resolution processes. All disputes will be governed by the laws. By using our services, you acknowledge acceptance of these terms and agree to their enforcement.

Contact Information

For questions or concerns related to our policies, please contact us at novacookware@gmail.com.